The handover
How do I hand my car's service history to the buyer?
You enter the buyer's email address on the vehicle's page, and WheelTrust sends them a transfer link valid for 48 hours. They open a free account with that address, accept the transfer, and the record becomes theirs: the service entries, the documents attached to them, and the vehicle's details.
The transfer is included in the free plan. It only takes effect when the buyer accepts, and you can cancel it until then. In practice you show them the vehicle report first: they decide, and the transfer comes after the sale.
The six steps of a transfer
- Bring the record up to date before you start. Anything you have not logged before acceptance will not travel, and you will no longer have access to the page afterwards.
- Open the vehicle's page and start the transfer. Only the owner of the record can do this.
- Enter the buyer's email address. You can add a note, which they will read on their acceptance page.
- The buyer receives an email with a link valid for 48 hours. After that the link expires on its own, and you send a new one.
- They open a free account with that exact address. The link can only be accepted from an account whose address matches, which is what stops a record from landing with someone else.
- They accept. The vehicle changes hands, the day's mileage is logged in the history, and any access you had opened to other people is revoked.
What goes with the car, and what stays with you
| What goes to the buyer | What stays with you |
|---|---|
| Every service entry, with its date, mileage and cost | Your account documents: registration certificate, driving licence, original purchase invoice. They are detached from the page on acceptance |
| The documents attached to each entry: invoices, MOT certificates, photos | Your other vehicles, your account and its history |
| The vehicle's details: make, model, year, number plate | Any access you had opened to third parties, which is revoked rather than passed on |
| Planned actions and the files attached to them | The buyer's email address, erased as soon as the transfer ends, whatever its outcome |
| The mileage reading logged at the moment of transfer |
One point worth knowing: on acceptance, you lose access to the page. The record follows the car, which is the whole point. To keep a trace of it, print the vehicle report before you start the transfer: it prints to PDF straight from your browser.
Until the buyer accepts, nothing has happened
A pending transfer changes nothing in your record. It has five states, visible on the vehicle's page: pending, accepted, refused, expired, cancelled. While it is pending you can cancel it in one click. The buyer can refuse: the vehicle does not move and the record stays yours.
the online car service history · see the handover demonstrated · the app · the printable record template · the plans
Frequently asked questions
Does the buyer have to create an account?
Yes, a free one, with the exact email address you entered. There is no transfer without an account: a record belongs to someone, and acceptance is the moment it changes hands. No card details are asked for.
How long is the transfer link valid?
48 hours. After that it moves to the "expired" state and can no longer be accepted. You send a new one from the vehicle's page, as many times as you need.
What happens if I get the email address wrong?
Nothing is exposed: the link can only be accepted from an account whose address matches, so anyone receiving it by mistake would see no record. Cancel the pending transfer, then start a new one with the right address.
The buyer has already used up the vehicle allowance on their plan. Can they still accept?
Yes, a transfer is never refused for that reason. They are told before accepting that this vehicle will be readable and transferable, but not editable, for as long as they stay within the free plan. The history itself arrives whole.
Do my personal papers go with the record?
No. The registration certificate, the driving licence and the original purchase invoice are account documents: they are detached from the page on acceptance. What travels are the service documents.
Is the transfer reserved for paid plans?
No, it is included in the free plan. A record that cannot follow the car is useless on the day the car is sold.
Can the buyer refuse the transfer?
Yes, with one button. The vehicle stays in your account, the record does not move, and you can start another transfer later, to the same address or a different one.
On the day you sell, the record goes with the car.
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